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The following are answered to frequently asked questions. If your question is
not answered, please do not hesitate to contact support by clicking Support |
Contact Us. |
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Q: I don't see my product link in my inbox after I purchased it. Where is my
product? |
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A: An automated process sends you an email with a link to the full version of
our product after you purchase it. If the email is not there, there could be a
couple of reasons. One reason is that your Paypal email address does not match
your current email address. Another reason is that your spam filters have
blocked our email. Please check your spam filters to see if this is the case.
Or, you can enter your Paypal email address to download your product here: |
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Q: After my purchase, I downloaded my product from your download site. I
received a mesage that the file was corrupt. |
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A: This can occur if you are not using a supported web browswer. Please use
Internet Explorer, Safari, or Firefox. Or, send us an email and we will send you
a direct link to download the file. |
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Q:
I have an older version of your product and would like to upgrade it. |
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A: We will notify you when an upgrade is available. If you did not receive the
upgrade notification, please send an email to support stating which product you
would like to upgrade, along with the Paypal email address you used to purchase
it. |
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Q: I don't want to use Paypal to purchase your product. Do you have any
purchasing options available besides Paypal? |
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We use Paypal because it allows faster delivery. Please send an email stating
how you would like to purchase our product. We can provide a link to purchase
via Google checkout, but delivery will take about one business day. We do not
accept checks or faxed orders at this time. |
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